A Little Bit About My Background
I'm a dynamic Senior Instructional Designer with a wealth of experience: A creative and strategic leader known for exceptional influencing, listening, and interpersonal skills. As a lifelong learner, I thrive on crafting innovative and impactful learning experiences, placing a special emphasis on human-centered design.
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My expertise extends to proficient project management, coupled with a genuine passion for building strong relationships and fostering collaboration across diverse business units. Possessing comprehensive Learning Management System (LMS) experience, I am also well-versed in leveraging tools like Adobe Creative Suite and Articulate 360 to bring ideas to life. Let's transform learning together with creativity and expertise!
OVERVIEW
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Senior eLearning Instructional Designer
Bellevue, WA June 2022 – May 2023
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Developed digital compliance training materials covering topics including sexual harassment, risk management, and code of conduct.
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Served as a strategic consultant with senior and executive leadership on enhancing learning strategies, leveraging web-based resources, multimedia technologies, and instructional applications to improve knowledge retention.
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Collaborated closely with Talent Management team and HR Business Partners to assess and support business needs, creating tools and resources to enhance leadership, team, and individual effectiveness.
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Designed and delivered leadership training on succession planning, business communication skills, annual review conduct, and change management company-wide.
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Specialized in instructional design and emerging delivery methods, focusing on creating engaging and results-driven courses and consulting offerings.
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Established and monitored talent analytics and metrics to identify learning opportunities and guide strategic talent planning.
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Led the project management and course development with input from business stakeholders, ensuring alignment with their objectives and timely project completion
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Managed project timelines to ensure on-time project delivery and proactively identified potential risks.
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Facilitated comprehensive onboarding for new hires, covering organizational culture, policies, and procedures.
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Utilized various training formats, such as elearning modules, infographics, and gamified experiences, to enhance engagement and knowledge retention.
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Offered strategic consultation and support to business leaders for their Talent Management needs.
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Designed and conducted virtual training sessions and in-person workshops to effectively communicate training material.
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Collaborated with legal, people operations, human resources, DEI, and other departments to ensure consistent messaging and representation across key company functions.
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Provided consultation during the onboarding process for TPCi’s Learning Management System, ensuring SCORM compliance, tracking, and reporting.
Senior Instructional Designer
Lehi, UT February 2021– April 2022
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Led curriculum development for the internal growth strategy, creating career pathways to motivate employees.
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Translate business requirements, system/tools, programs, and products into learning solutions using pedagogical theory and the instructional design processes.
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Define learning objectives and success criteria to build a comprehensive training curriculum.
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Conducted impact-based needs assessments and recommended educational best practices, instructional resources, and technologies.
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Analyzed, selected, and/or adapted existing content assets to align with company strategies and incorporate them into learning programs.
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Created storyboards to visualize the structure of elearning courses during the project design phase.
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Monitored and assessed curriculum outcomes to ensure alignment with learning objectives, job performance, and business goals.
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Developed various training formats, including videos, elearning courses, presentations, online reference materials for Content Management System, quick reference guides, instructor-led training, audio, animation, and multimedia.
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Managed the translation, review, and publishing process for digital content.
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Conducted beta testing to ensure usability and accessibility of courses.
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Cultivated and maintained partnerships with external vendors to design and deliver talent solutions that met business needs.
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Assisted in marketing communications during company-wide training initiatives.
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Documented workflow processes to provide on-the-job performance support.
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Managed entire product lifecycle of each course developed.
Lead Instructional Designer
Salt Lake City, UT June 2019– February 2021
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Led a team of five to develop technical training for the IT Service Desk, improving customer-focused service.
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Implemented user experience design in elearning, resulting in a 98% approval rating from 94 technicians.
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Incorporated gamification into the training curriculum, leading to a 23.34% improvement in KPIs for proper ticket documentation and procedures.
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Assisted training associates in mastering technology tools and methods, including design software and effective media usage.
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Created eLearning modules for new hire training, focusing on SaaS applications, call center customer service, software, and procedures, and delivered training to Service Desk Techs.
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Analyzed training feedback data and generated reports for business stakeholders to ensure course effectiveness and alignment with learner needs.
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Designed high-level PowerPoint slides, instructional materials, and scripts/videos for courses.
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Loaded courseware to a Content Management System, interlinking content internally and externally for intuitive and accurate display.
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Developed a process to enable techs to advance as leaders by establishing training pathways within the Learning Management System (LMS).
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Established standard procedures and ensured traceability of all training records within the LMS (e.g., classes completed, test results, certificates, instructors, dates) to monitor and achieve post-training performance metrics.
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Provided user support to IT leadership for class delivery systems and associated web applications.
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Conducted weekly coaching and performance management sessions with Service Desk Techs to continually improve both technical and soft skills.